There are lots of inexpensive tools on the Interwebs that are really useful. I like finding them.

In school this year I’ve been assigned a very large group research project with four other students.  Traditionally, these kinds of projects start off pretty straightforward, with each person working individually to find data to solve a business problem.  But as the team gathers its research, it becomes increasingly difficult to sort though, organize, and actually use the myriad of stuff found by everyone.  This presents a significant problem when the project begins to take shape and the research everyone has collected needs to be applied to solutions dreamed up by the team after a lot of research has been done.

Luckily there are an increasing number of online collaborative tools that can be utilized to make collecting, finding, sorting, and editing online data found by a group of people easier.  My team has found Evernote and Dropbox to be extremely useful in helping us get through this process more efficiently.

Another Mac-centric post here…

So I rushed out and grabbed a copy of Snow Leopard as soon as I could on Friday – I love Mac OS upgrade days.  After a very easy install, I found that the new OS version is everything it was supposed to be: The Finder is a whole lot snappier, I got a whopping 20GB or so of hard drive space back to me, Stacks has a lot more functionality, and just about everything else just works a bit better – all for only $30!  Of course I then needed to know exactly what is working better, what is not working better, and the general consensus of the new OS.  I did some research, and here is what I found:

For a short while, I was the “Junior Service Writer” at Springboard Media in Philadelphia PA.  In this job, I dealt with everyone who wanted to bring their Apple computers in for repair.  I learned a few important things during my short tenure:

1. Customer service jobs are the worst.  The. Worst.  When I took this job, I forgot the lesson I had previously learned both as a waiter and GAP employee: Daily exposure to the unchecked Id of the general public is a powerful corrosive to any optimism, idealism, or compassion one feels towards her/his fellow human beings.
2. As a new low-level employee, it is extremely hard to change the culture or the ways in which more senior employees do their jobs.  It doesn’t matter how correct, brilliant, or “fresh” your ideas are – if people don’t trust your opinions, they will not listen to a word you say.  (And as it turns out, talking about your fancy MBA schoolin’ to make yourself sound smarter just makes you sound like an ass).
3. Most people think hard drives are magic and will work forever.  Then when tragedy strikes and they learn that this is not the case, these people scream and/or sob at junior service writers who tell them they need to fork over a bunch of money for the possibility that their data might be saved.  (No, AppleCare does not cover the cost of data recovery if your hard drive fails while still under warranty.)

Of course, before this job I too was dragging my feet about backing up my computer.  But after watching a second unlucky graduate student completely fall apart at the thought of his dissertation being lost forever, I decided to purchase my first external hard drive for backing up my data.