There are lots of inexpensive tools on the Interwebs that are really useful. I like finding them.

For a short while, I was the “Junior Service Writer” at Springboard Media in Philadelphia PA.  In this job, I dealt with everyone who wanted to bring their Apple computers in for repair.  I learned a few important things during my short tenure:

1. Customer service jobs are the worst.  The. Worst.  When I took this job, I forgot the lesson I had previously learned both as a waiter and GAP employee: Daily exposure to the unchecked Id of the general public is a powerful corrosive to any optimism, idealism, or compassion one feels towards her/his fellow human beings.
2. As a new low-level employee, it is extremely hard to change the culture or the ways in which more senior employees do their jobs.  It doesn’t matter how correct, brilliant, or “fresh” your ideas are – if people don’t trust your opinions, they will not listen to a word you say.  (And as it turns out, talking about your fancy MBA schoolin’ to make yourself sound smarter just makes you sound like an ass).
3. Most people think hard drives are magic and will work forever.  Then when tragedy strikes and they learn that this is not the case, these people scream and/or sob at junior service writers who tell them they need to fork over a bunch of money for the possibility that their data might be saved.  (No, AppleCare does not cover the cost of data recovery if your hard drive fails while still under warranty.)

Of course, before this job I too was dragging my feet about backing up my computer.  But after watching a second unlucky graduate student completely fall apart at the thought of his dissertation being lost forever, I decided to purchase my first external hard drive for backing up my data.